Counter Automation Systems

Computerization transforms your front office into multi-purpose counters that improve your customer's view on your services by reducing the length of queues, provision of accurate information and ultimately improving your customer service.

The counter automation systems are a complete set of robust, scalable and customizable applications and backend modules designed for both small and large networks in which a number of servers and workstations interact with each other securely and reliably for performing the tasks allotted to them. They are built for full scale operations including administration, banking operations, sale of items, handling of postal items with track and trace capability, payment collection facilities etc.

Together with our global partners, we have established a good reputation of supplying, installing, configuring, networking and servicing packages that are customized to meet the users' needs. Benefits include;

• Reduction of operational costs
• Improvement of customer service
• Improvement of inventory control
• Integration and automation of both Front Counter and Back Office processes
• Improvement of overall financial, marketing, and operations effectiveness, leading to greater sales and revenue
• Support for integration with existing legacy systems and future technologies
• Reduction in both paper-based record keeping requirements and dependence on forms
• Automation of the knowledge base of postal regulations and business rules
• Flexibility to deploy on a variety of platforms, including self-service kiosks, which have been tested and proven in real-world settings

Training is provided for systems administrators, supervisors and operators. Complete user manuals with step-by-step guidelines are provided to the trainees.

Support - post implementation support will be provided after the system is commissioned. Support will also be made available with the warranty period through our help desk, and we will agree with our clients on a maintenance contract.